Terms and conditions

These terms apply when you use zentaris.net or sell a device to Zentaris ("Zentaris", "we", "us"). By asking for a quote or selling a device to us, you agree to these terms.

1. Who can sell to us

• You must be 18 or older and show a valid Malaysian IC or passport at the meet-up.
• You must be the owner of the device, or have the owner's permission to sell it.

2. Your promises about the device

When you sell a device to us, you confirm that:

• it is yours to sell, and it is not stolen, lost, borrowed, rented, or still owned by a company or school;
• it is not blocked, blacklisted or reported lost to a telco, the police or the manufacturer;
• it is not locked to iCloud (Activation Lock), a Google or Samsung account (FRP), or company device management (MDM);
• it is not under an unpaid instalment or telco contract, unless you have told us and settled it;
• everything you told us about its model, storage, condition and repairs is true.

3. Price quotes

• A quote on WhatsApp is based on the details and photos you send. It is valid for 3 days, unless we say otherwise.
• Used device prices change often, especially when new models launch. After 3 days, we may give you a new quote.
• A quote is not a promise to buy until we have checked the device at the meet-up.

4. Checking the device

• At the meet-up, we check the device in front of you: screen, battery, cameras, Face ID or fingerprint, buttons, charging, network and account locks.
• If the device does not match what you described, we will show you the problem and offer a revised price. You can accept it or walk away. There is no charge either way.
• We may refuse to buy any device, for example if it is locked, appears stolen, or has been tampered with.

5. Payment

• We pay in Malaysian Ringgit by cash or instant bank transfer (DuitNow), after the check and before you hand over the device.
• Please check that the payment has arrived before you leave.
• Once paid, ownership of the device passes to Zentaris.

6. Your data

You are responsible for backing up your data and signing out of your accounts before the sale. We will help you erase the device at the meet-up. We are not responsible for data you did not back up. Read our privacy policy to see how we handle your personal data.

7. Lost or stolen devices

We keep a record of every seller and device. If we find out that a device we bought was stolen, lost or sold without the owner's permission, we will report it to the police and share our records with them. You may have to return the payment, and we may take legal action to recover it.

8. Meet-ups

• Meet-ups are free within Klang Valley. We meet in public places such as malls, cafés and train stations.
• If you need to cancel or change the time, please let us know on WhatsApp as early as you can. There is no cancellation fee.
• You can change your mind and not sell, at any time before payment.

9. After the sale

Once the sale is complete and you have been paid, the sale is final. We cannot return a device after it has been sold, repaired or reset.

10. Website information

The information on zentaris.net, including device lists and price guides, is general information only. It is not a price offer. We try to keep it accurate, but we may update it at any time.

11. Our responsibility

To the extent the law allows, we are not responsible for indirect losses, such as lost data or lost income. Our total responsibility for any sale is limited to the price we paid for the device. Nothing in these terms limits your rights under the Consumer Protection Act 1999 or other Malaysian law.

12. Changes to these terms

We may update these terms from time to time. The version on this page on the day you sell your device is the one that applies.

13. Law

These terms are governed by the laws of Malaysia, and the Malaysian courts will handle any dispute. If we publish a translation and there is any difference, the English version applies.

14. Contact us

Zentaris, Kuala Lumpur, Malaysia.
Email: support@zentaris.net
WhatsApp: 016-555 6638